Domestic Energy Sales jobs in the UK

Domestic energy sales in the UK

Domestic energy sales covers anything sold to households that changes how a home buys, uses or makes energy. That means gas and electricity tariffs, and also solar panels, home batteries, heat pumps, insulation, EV chargers and smart heating controls. The people doing the selling work for energy suppliers, installers, switching services and specialist sales companies that work on their behalf.

Demand depends on government support as much as on energy prices. In England and Wales, the Boiler Upgrade Scheme takes £7,500 off the cost of an air source or ground source heat pump, and a temporary higher grant of £9,000 runs until 31 March 2027 for eligible off-gas homes that heat with oil or LPG. The government's Warm Homes Plan, published in January 2026, adds support for low-income households and an offer open to all households. The supplier-funded ECO4 scheme ends on 31 December 2026 with no successor obligation, so companies that relied on it are changing how they find customers.

Roles in domestic energy sales

Home energy consultants and field sales

Field sales advisers visit customers who have asked for a quote, look at the property, explain the options and agree a price. On solar and battery systems they often prepare the design and expected generation figures. On heat pumps they work alongside a heating designer, who checks heat loss before the final price is fixed. Most field roles cover a patch, with a company car or mileage allowance.

Telesales, appointment setting and online sales

Contact centre teams call people who have enquired, book surveys, and sell tariffs, boiler cover and add-ons by phone or web chat. Some roles handle inbound enquiries from comparison sites and adverts, while others focus on renewals when a fixed tariff is ending.

Retention, partnerships and sales management

Suppliers employ retention specialists to keep customers at renewal, and partnership managers who run deals with comparison sites, housebuilders, landlords and installers. Experienced sellers move into team leader, area manager and sales director roles, or into sales training and quality assurance, where they check calls and visits against the rules.

The rules that shape the job

Selling to households is closely regulated, and good employers train you on the rules before you speak to a customer.

• Cancellation rights. Under the Consumer Contracts Regulations 2013, most contracts agreed in the customer's home, by phone or online can be cancelled within 14 days.
• Fair selling. The consumer protection part of the Digital Markets, Competition and Consumers Act 2024 came into force on 6 April 2025. It bans misleading and aggressive sales practices and lets the Competition and Markets Authority fine firms directly.
• Supplier rules. Gas and electricity suppliers must follow Ofgem's Standards of Conduct when they sell, and they answer for the sales agents who act for them.
• Consumer codes. Solar and heat pump installers certified under MCS must belong to a consumer code approved by the Chartered Trading Standards Institute, such as RECC or HIES. These codes set standards for quotes, deposits and sales conduct.
• Calls and finance. Telesales teams must screen numbers against the Telephone Preference Service, and firms that offer finance on home energy products need Financial Conduct Authority permission for credit broking.

Breaking these rules can cost a company its certification, so employers increasingly record visits, check calls and link bonuses to quality as well as volume.

Pay, targets and commission

Most domestic energy sales jobs pair a basic salary with commission, and adverts often quote on-target earnings (OTE). Before accepting a role, ask how commission is calculated, whether it is paid when the customer signs or when the work is installed, what happens if a customer cancels during the cooling-off period, and what share of the current team reaches OTE.

Field roles may add a car or fuel card, a laptop or tablet, and paid product training. Be cautious about commission-only offers that do not explain your employment status clearly.

Skills and ways in

Many employers recruit from other sales jobs, such as home improvements, windows and doors, telecoms or retail, then teach the energy products. Product knowledge matters more each year: customers expect you to explain how a heat pump runs, what a battery can store, how the Smart Export Guarantee pays for electricity sent to the grid, and why insulation often comes first.

Customer service jobs with suppliers are a good starting point, because you learn tariffs, billing and complaints. Trainee roles with installers are another. Field roles usually need a full driving licence, and companies that send staff into homes often run a basic criminal record check.

If you want to move into the technical side later, the heat and energy efficiency sector covers retrofit assessors, coordinators and installers. Our page on battery storage and EV charging jobs explains those roles, and if you would rather sell to companies than households, read about business energy sales careers.

Finding domestic energy sales jobs on Energy Jobs Board

You can search current energy vacancies and filter by sector, location, salary and employment type, including field, office-based and hybrid roles. It is free to set up a candidate profile, upload your CV and track every application. Your profile stays hidden from employers unless you choose to show it.

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